Thank you for posting in the Community!
There are different forums that are accessible by users in the Community. Some forums are open to all Community Members while other forums are restricted to certain roles within a district.
The access to create a case with PowerSchool Support is available to Designated Support Contacts.
If you are not a Designated Support Contact, I recommend reaching out to a Designated Support Contact in the district to request assistance with any PowerSchool product. You can also email email@example.com and PowerSchool will work with the current Designated Support Contacts within your school district to request the Designated Support Contact role is added to your PowerSchool account on your behalf.