This article explains how to contact your Customer Success Manager (CSM) and the Customer Success Team, follow up on unresolved support tickets, and escalate issues through the PowerSchool Community's Customer Connect portal.
How can I contact my Customer Success Manager (CSM) or the Customer Success Team?
To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
What should I do if my support ticket is unresolved?
If your district has authorized you to work with PowerSchool Support:
If there’s still no progress, contact your Customer Success Team for further assistance.
To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
How can I escalate a support issue?
To escalate a support issue, contact your The Customer Success Team. They can formally escalate the ticket on your behalf.
To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
Was this Article Helpful?
This article explains how to contact your Customer Success Manager (CSM) and the Customer Success Team, follow up on unresolved support tickets, and escalate issues through the PowerSchool Community's Customer Connect portal.
How can I contact my Customer Success Manager (CSM) or the Customer Success Team?
To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
What should I do if my support ticket is unresolved?
If your district has authorized you to work with PowerSchool Support:
If there’s still no progress, contact your Customer Success Team for further assistance.
To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
How can I escalate a support issue?
To escalate a support issue, contact your The Customer Success Team. They can formally escalate the ticket on your behalf.
To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
Was this Article Helpful?
This article explains how to contact your Customer Success Manager (CSM) and the Customer Success Team, follow up on unresolved support tickets, and escalate issues through the PowerSchool Community's Customer Connect portal.
How can I contact my Customer Success Manager (CSM) or the Customer Success Team?
To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
What should I do if my support ticket is unresolved?
If your district has authorized you to work with PowerSchool Support:
If there’s still no progress, contact your Customer Success Team for further assistance.
To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
How can I escalate a support issue?
To escalate a support issue, contact your The Customer Success Team. They can formally escalate the ticket on your behalf.
To contact Customer Success, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
Was this Article Helpful?