Summary
This article explains whether a product or service can be canceled while under an active contract with PowerSchool.
Question
Can we cancel a product if it is under an active contract?
Answer
If a product is under an active contract, cancellation is not permitted. Since the contract was signed by your organization following due consideration, payment of the associated invoices is required for the contracted term. You can use The PowerSchool Assistant to contact your Customer Success Manager (CSM) if you have questions or concerns about product usage. They can assist with additional training, support, or guidance to help you get the most out of your PowerSchool solution. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team.
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