When scanning an answer sheet, an error message stating “No student is associated with this student number” appears or a student’s Scan ID appears as “0”. How do I correct this?
Navigate to ‘Classroom Manager’ and select the ‘Students’ tab. Search for the student by entering the student’s ID number in the ‘Search’ field. Right click on the student’s name and select ‘Edit’ from the drop-down menu. Verify that the ‘Scan #’ field displays the correct number. If not, please reach out to your district’s key decision maker or data specialist to request having the student’s ‘Scan #’ corrected.