What's New in our Community: October 2019

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What's New in our Community: October 2019

Community Moderator

Please help us thank our October contest winners!  These members provided feedback to the largest number of knowledge base articles in the PowerSchool Community to ensure the most up-to-date information is provided for all customers.   


  • Sheno 
  • Hpleasant 
  • Hershbergerj 
  • Pshirey 


We continue to encourage you to give us feedback on articles. Read more to find out how you can share article feedback here.


The PowerSchool Community is celebrating two years as the new self-help site for PowerSchool.  Thank you to all Community members that are utilizing our Community to access knowledge base articles, product updates, and connect with other PowerSchool customers.  We are happy to see the growth with engagement.   


There are over 200,000 Community members in our PowerSchool Community. We have added have nearly 16,000 knowledge base articles to help customers find answers to their questions. We also have nearly 18,000 posts in discussion forums. Some of our product forums are more active than others. We encourage all members to grow their forums by posting questions regularly and responding to others.  We would love to see more activity in all forums as we go into 2020! 


We have grown our Community team to provide helpful and timely responses to your questions.  This new team is doing a fantastic job and you will see them actively helping in our forums. You can learn more about our Community teamhere.  We encourage you to respond to posts as well to bring in your perspective and practical knowledge. With our team and engagement from our active members, we’ll continue to make sure all posts receive a response. 


What’s New 


Product Updates 

PowerSchool is continuing efforts to expand the PowerSchool Community, making it a single point of access for all the resources.  We have recently moved release notifications to the PowerSchool Community.  Designated Support Contacts can access release notifications within the Product Updates section on each product page.  We recommend subscribing to the Product Updates section to receive immediate notifications when updates are posted.  Community members can manage their subscriptions and notification settings.  Learn more about subscribing and managing notifications preferences here. 


PowerSchool Community Survey 

Although we have seen a large increase in Community participation during the second year of the PowerSchool Community, we are striving to improve the Community daily.  We value each member’s response.  In an attempt to reach all Community members, we have implemented a survey about the PowerSchool Community.  You may have seen the notification when you log in.  We encourage all members to complete the survey and provide feedback to help us learn how the Community is performing for you.