Hello PowerSchool Customer,
The PowerSchool Technical Support team will observe the U.S. Thanksgiving holiday on Thursday, November 27, 2025, and Friday, November 28, 2025. We will still be available to assist with any urgent issues.
Naviance, Schoology Learning, Behavior Support, Communication, and Curriculum & Instruction Customers, please log in via SSO through your product's help menu to access our Community.
What Classifies as a Critical Issue?
- Outages
- Suspected Security Breaches
While PowerSchool Support observes this holiday, we are committed to the integrity and security of our products. If you feel that you have experienced an issue relating to the security or integrity of your system, submit a case through our Case Portal in PowerSchool Community. In addition to logging a case through our Case Portal, you can call us at 866-434-6276 and reference your recently submitted case number.
For Schoology Learning, live support will be available for customers with a Premium Support or End User Support package via phone, chat, and web, by clicking on ‘Support’ at the bottom of the Schoology Learning application.
Technical Solutions Group (TSG)
Technical Solutions Group (TSG) will have modified staffing availability. Click here for more information regarding TSG coverage hours.
