Known issue: Chat Support

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Known issue: Chat Support

Community Support Expert

We are aware of the following issues some users are experiencing with live chat. We are working to resolve the issues and have provided workarounds below. You can subscribe to this announcement to receive updates. Learn more here.


  1. You may be prompted to enter your name after the chat is launched.
    • Enter your name to continue with the chat.
  2. The chat closed page throws HTTP 500 error and does not load.
    • If you wish to receive a summary of the chat, you can ask the agent to send it via email.

Update 10.18.22: The issue of the chat summary not loading has been resolved.  Users should now be able to view and download the chat transcript.