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Enrollment PowerUps - Communication Templates

Nagarjuna — Wed, 25 Oct 2023 17:59:15 GMT

Watch the Recording:

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Re: Enrollment PowerUps - Communication Templates

cridermr — Tue, 16 May 2023 17:55:45 GMT

Hello! My colleague and I attended this session and had asked about a solution for enrollment communications either getting lost in spam or not sending at all. Upon reviewing the document y'all shared with our tech department, it seems that that is not a viable solution. I would love to hear if there is any other information available to fix this issue?

Re: Enrollment PowerUps - Communication Templates

cjleblanc — Tue, 16 May 2023 20:48:28 GMT

We seem to have the same problem of the email going to SPAM even though they receive other emails from PowerSchool. I am wondering if it is a combination of parents accidentally reporting as SPAM or the settings in the parent's email.

Re: Enrollment PowerUps - Communication Templates

jkey10 — Wed, 17 May 2023 12:31:53 GMT

I go back to the Infosnap days with Enrollment. Gmail used to deliver the first snapcode email, but send any sibling snapcode emails to SPAM. I don't recall any recent reports of that occurring lately.

Re: Enrollment PowerUps - Communication Templates

mshankland — Thu, 18 May 2023 20:13:03 GMT

Were you going to make this recording viewable? If you have, could you please let me know where I go to see it.

Re: Enrollment PowerUps - Communication Templates

KritiS — Tue, 06 Jun 2023 20:11:52 GMT

Hi @cridermr @cjleblanc @jkey10 @mshankland

We would need to take a closer look at your setup in order to assist you further. In order to protect your privacy and avoid sharing of any Personal Identifiable Information (PII) data in the Community, we recommend submitting a support ticket via the Case Portal. This article will guide you with the steps for creating a case.