topic Re: Exception: StudentIdentifier: ***** not authorized for user. in Enrollment Family Support Forum

Exception: StudentIdentifier: ***** not authorized for user.

amarioreyes — Wed, 31 Jul 2024 18:27:55 GMT

I am trying to complete the annual update in the home access center but when clicking the 'start' link is returning the following error message :

Exception: StudentIdentifier: ##### not authorized for user.

(I masked the student id number).

Re: Exception: StudentIdentifier: ***** not authorized for user.

Amandabraga — Thu, 01 Aug 2024 03:48:05 GMT

I am getting the same error

Re: Exception: StudentIdentifier: ***** not authorized for user.

amarioreyes — Thu, 01 Aug 2024 16:53:30 GMT

I was able to figure it out, just close your browser to clean the computer cache and then reopen the home access center, this is mostly happening if you have more than one student enrolled.

Re: Exception: StudentIdentifier: ***** not authorized for user.

LUKENGUYEN — Thu, 01 Aug 2024 19:25:34 GMT

I had the same problem.

Then I used another computer to log in and then it worked well.

Good luck.