topic Re: Special Character in Email Address (for login) in Enrollment Family Support Forum

Special Character in Email Address (for login)

Niq — Mon, 26 Feb 2024 21:26:00 GMT

Hi there,

My PowerSchool login email address contains a "plus" sign (like, xxxxx+xxx@gmail.com). The mobile app allows me to log in. Web interface doesn't (returns "The email address is not in a valid format.")

How can I change my email address?

Thank you!

Re: Special Character in Email Address (for login)

ahoneycutt — Mon, 13 May 2024 19:24:28 GMT

I have the same problem. I have registered with a special character, and now I cannot continue registration, nor can I update my email address.

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Snapcode Problem

We are sorry, but there is a problem with the snapcode. It appears that the snapcode is associated with a student to which your account does not have access. In order to access this Returning Student Registration for this student, you must sign in using the following account:

Re: Special Character in Email Address (for login)

JyotishkaB — Fri, 17 May 2024 17:04:34 GMT

Hi @ahoneycutt

We recommend you refer to this article: My-Snapcode-is-Not-Working if the Snapcode you enter is wrong or not working.

@Niq If you are referring to the PowerSchool Parent portal account, then you would need to reach out to the school district to make any updates to the information associated with your account.