topic Re: Not receiving verification email. in Enrollment Family Support Forum

Not receiving verification email.

Arisel — Wed, 26 Aug 2020 23:57:24 GMT

Everytime I login to the account it says:

"PowerSchool account email has not been verified. Click here to resend a new account verification email."

I clicked couple of times to resend the email, and nothing.

Is this happening to other people?
Does anyone knows how to fix this?

Thanks in advance for the help.

Re: Not receiving verification email.

MuskanS — Thu, 27 Aug 2020 09:08:28 GMT

Hi! @Arisel,

With PowerSchool 20.4.2, a verification link is now sent via email when a new account is created. If you are not receiving a verification email, this is due to the customizations enabled by the district. We recommend reaching out to your school district to report this issue. The School or District Administrators can work with PowerSchool Support to assist you further.

Re: Not receiving verification email.

AleMejia208 — Tue, 15 Aug 2023 19:35:44 GMT

Hello there,

I'm the district powerschool admin for my school and my parents are having the same issue. Where can I fix it?

Re: Not receiving verification email.

Reshma — Thu, 24 Aug 2023 15:56:51 GMT

Hi @AleMejia208,

It can be caused if there is an issue with the SMTP Mailgun Server configured in PowerSchool SIS. I see that the PowerSchool SIS support team was able to figure that out and resolve the issue for you. If you encounter any more issues, please work with support to get further assistance.

Re: Not receiving verification email.

AleMejia208 — Thu, 24 Aug 2023 16:03:00 GMT

Thank you for following up!

Re: Not receiving verification email.

sidacs — Thu, 31 Aug 2023 11:36:22 GMT

Hi Reshma,

Can you please guide us in addressing above mentioned issue?

Re: Not receiving verification email.

JyotishkaB — Thu, 31 Aug 2023 20:20:09 GMT

Hi @sidacs

This could be an issue with the district's Email setup which the support or your district IT staff can look into. You would need to reach out to your district Technical Contact and inform them about this issue. They can submit a support ticket and connect with support to look into your system configuration.