topic Re: Error when trying to start annual student update in Enrollment Family Support Forum

Error when trying to start annual student update

SRW — Sun, 06 Aug 2023 17:12:23 GMT

I can login to Home Access Center and navigate to the 'Update Enrollment' form, but I get the error below after I click 'Start'. I successfully completed the form for my older child, so I'm not sure what the issue is.

Re: Error when trying to start annual student update

Curtisss — Tue, 08 Aug 2023 02:28:57 GMT

I am having this exact same issue. I just re-registered my youngest child and now trying to re-register my oldest and it gives me the exact same error. (Screenshot below.) Did you find a solution??

Re: Error when trying to start annual student update

SRW — Thu, 10 Aug 2023 20:11:39 GMT

Hi Curtisss, I just kept trying and when I logged in today it worked. Not sure when or how it was fixed. I never received any communication.

Re: Error when trying to start annual student update

megman — Thu, 10 Aug 2023 20:56:41 GMT

Ive been trying repeatedly to register my 6th grader. Worked fine for my 8th grader. Ive logged in and out many times. Any other solutions??

Re: Error when trying to start annual student update

smurphydej — Fri, 11 Aug 2023 16:47:38 GMT

I am having this same issue. I was able to do for middle school however elementary school is not allowing me seems I have to just keep trying as noone is bothering to respond to our issues.

Re: Error when trying to start annual student update

megman — Fri, 11 Aug 2023 18:59:41 GMT

2 things that worked for me: Google Chrome was having errors, so I switched to FireFox. I also had to register with "PowerSchool Community". After I switched browsers and created a login with PowerSchool, everything worked. Hope this helps!

Re: Error when trying to start annual student update

smurphydej — Tue, 15 Aug 2023 20:56:30 GMT

I had to do each kid a different day. If I tried to do them all at the same time I got that error. Stupid that you have to wait or switch to a different browser. I still have 3 different logins been trying to combine them since 2021.

Re: Error when trying to start annual student update

JyotishkaB — Tue, 22 Aug 2023 21:00:55 GMT

Hi @smurphydej

We are sorry you faced this issue. If you wish to combine your accounts, please reach out to the PowerSchool enrollment team through a chat and they should be able to assist you further.

You can click on this link to contact them directly.