Can't submit registration (zipcode issue)

DCheung — Wed, 11 Jan 2023 04:07:42 GMT

One contact lives in the USA, and does not have a postal code. They have zipcodes. When I press on "validate address" they find the valid 5 digit zipcode along with the 4 digit specific location. So I click on "confirm address" - and then it complains that the postal code is in the incorrect format.

If I try to erase the 4 digit specific location, it complains that I didn't validate the address, so I'm going in circles unable to enter the proper address.

And because of this I can not submit the registration.

Re: Can't submit registration (zipcode issue)

KritiS — Wed, 11 Jan 2023 15:48:51 GMT

Hi @DCheung

We recommend try clearing cache, or changing browser, and then starting a fresh form. In case the issue still persists, you would need to contact your school/district who should be able to assist you further.

topic Re: Can't submit registration (zipcode issue) in Enrollment Family Support Forum

Can't submit registration (zipcode issue)

Re: Can't submit registration (zipcode issue)