topic Re: Annual Student Update Error in Enrollment Family Support Forum

Annual Student Update Error

lawash15 — Sun, 31 Jul 2022 19:46:32 GMT

I am trying to complete the Annual Enrollment for my daughter but I am getting an error message that says “Sign In Problem. Exception: StudentIdentifier: 174494 not authorized for user.”

Re: Annual Student Update Error

pnouda2229 — Sun, 31 Jul 2022 20:06:45 GMT

I am having the same issue. Has it been resolved for you?

Re: Annual Student Update Error

lawash15 — Sun, 31 Jul 2022 20:47:58 GMT

No, not yet

Re: Annual Student Update Error

NinaRi — Tue, 02 Aug 2022 16:29:37 GMT

Hello @lawash15, @pnouda2229,

Thank you for reaching out in the PowerSchool Community! The Annual Enrollment and Sign In is handled by the school district. In this case, we suggest contacting your school district(s) for further assistance. If the issue continues to persist, we recommend working with the Technical Contact(s) at the school district(s) to submit a case to the PowerSchool support team for further investigation. Thank you!

Re: Annual Student Update Error

gonzalezm03 — Wed, 03 Aug 2022 17:01:43 GMT

I am having this issue too. How to I contact the technical contacts at my 'school district'? Is there a phone number or email?

Re: Annual Student Update Error

JyotishkaB — Mon, 08 Aug 2022 16:10:41 GMT

Hi @lawash15

This could be due to an error with the SSO link. This usually occurs when the server cannot fetch the student's details using the student ID.

I recommend reaching out to your school district directly who should be able to assist you with enrolling your child in the school. We recommend reviewing this article Troubleshoot Error Message When Accessing SSO Registration for more information on troubleshooting these errors.