https://help.powerschool.com/t5/Enrollment-Family-Support-Forum/Sign-In-Problem/m-p/367663#M5080 <H1>Sign In Problem for my returning student at Cane Bay High&nbsp;</H1> Tue, 19 Jul 2022 15:18:29 GMT Asgrant07 2022-07-19T15:18:29Z https://help.powerschool.com/t5/Enrollment-Family-Support-Forum/Sign-In-Problem/m-p/367663#M5080 <H1>Sign In Problem for my returning student at Cane Bay High&nbsp;</H1> Tue, 19 Jul 2022 15:18:29 GMT https://help.powerschool.com/t5/Enrollment-Family-Support-Forum/Sign-In-Problem/m-p/367663#M5080 Asgrant07 2022-07-19T15:18:29Z https://help.powerschool.com/t5/Enrollment-Family-Support-Forum/Sign-In-Problem/m-p/368765#M5102 <P>Hi@Asgrant07</P> <P>&nbsp;</P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(64,64,64);font-size:14px;">This could be an issue with the district's server when parents log in to the parent portal. Would you please try to </SPAN><A href="https://help.powerschool.com/t5/Enrollment-Accessing-Online/Clear-Browser-History-Cache-and-Cookies/ta-p/7" target="_blank"><SPAN style="background-color:rgb(255,255,255);color:rgb(76,76,230);font-size:14px;"><U>clear the cache and cookies </U></SPAN></A><SPAN style="background-color:rgb(255,255,255);color:rgb(64,64,64);font-size:14px;">or change your browser and check if you are able to access the form?</SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(64,64,64);font-size:14px;">If you still face the same error message, I would recommend connecting with the&nbsp;</SPAN><A href="https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat" target="_blank"><SPAN style="font-size:14px;"><U>Enrollment family support team</U></SPAN></A><SPAN style="background-color:rgb(255,255,255);color:rgb(64,64,64);font-size:14px;">&nbsp;who should be able to assist you further with the same.</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 20 Jul 2022 19:19:00 GMT https://help.powerschool.com/t5/Enrollment-Family-Support-Forum/Sign-In-Problem/m-p/368765#M5102 JyotishkaB 2022-07-20T19:19:00Z