topic Re: Create Account button inactive? in Enrollment Family Support Forum

Create Account button inactive?

acstarkfield — Wed, 09 Feb 2022 16:25:15 GMT

I am trying to create my account in order to register my child for JK. I fill out all the fields correctly and click Create Account and nothing happens. I have tried different browsers, different devices, clearing web history, and different internet access. I can't seem to register him if I can't create an account. Please advise. Thanks.

Re: Create Account button inactive?

NinaRi — Wed, 09 Feb 2022 18:41:45 GMT

Hello @acstarkfield,

Can you please which PowerSchool Product you are trying to create an account for your child? This way we can take a closer look and try to pinpoint the root cause and work towards a resolution. Thank you!

Re: Create Account button inactive?

acstarkfield — Thu, 10 Feb 2022 15:13:32 GMT

Hi,

I am not sure what the "product" is. I am attempting to register my child with the TDSB, Toronto District School Board using a unique link that includes the terms "gosnap" and "snapcode". I hope that helps to answer address the problem.

Thanks.

Re: Create Account button inactive?

BishalG — Sat, 12 Feb 2022 23:42:29 GMT

Hi @acstarkfield,

Thank you for providing the keywords. It helped us determine that you are using PowerSchool Enrollment.

There can be a few reasons that would cause the issue.

The link to the form could be incorrect or outdated. Please check the district's website for the most up-to-date information regarding enrollment. I was able to find some information for TDSB here.
Check the fields to make sure that all the Required fields are filled and are in the correct format.
If you received a snapcode from the district make sure to use the email associated with the snapcode to register. A different email address will not work. You can learn more about snapcodes My Snapcode is Not Working,

If you continue to have difficulty please share a screenshot of the page, without any personal information entered to help troubleshoot further.