topic Re: Multi-unit complex issues in Enrollment Family Support Forum

Multi-unit complex issues

jtobon — Thu, 03 Feb 2022 02:18:21 GMT

The system seems to be reading our Unit # as our address, and is zoning us improperly. The school is correct when I do not include the unit number, but I cannot leave it blank. This is a major issue that needs to be addressed.

Re: Multi-unit complex issues

BishalG — Sun, 06 Feb 2022 01:22:36 GMT

Hi @jtobon.

The School Locator pulls its information from Google Maps. Try looking up your address in Google Maps and entering it in the format that is listed there.

If you continue having difficulty with the Unit number, please contact your school directly for recommended steps.

You can learn more in the article linked below.

No Zoned School Located

Re: Multi-unit complex issues

jtobon — Sun, 06 Feb 2022 03:40:51 GMT

Thanks Bishal. This doesn’t really solve the problem for anyone living in a building with a unit number. The way the form is set up, you enter the address then the unit number separately. I’d either have to say I’m not living in a multi-unit complex and then I don’t have a unit number, or I enter the wrong unit number to match the address. Either way, it’s not the right address. I think this needs to be fixed on the IT side.

Re: Multi-unit complex issues

grumble_jumble — Tue, 08 Feb 2022 00:06:31 GMT

I had the same issue, I ended up saying it is not a multi-unit complex then using the mailing address is different option to put in the correct address with unit number. Not ideal but, at least you can pick the right school and give them the correct mailing address to complete the form.

Re: Multi-unit complex issues

jtobon — Tue, 08 Feb 2022 00:20:17 GMT

Thanks! This is what I ended up doing too. I wish IT support was more helpful. They told me to contact my local school district, which I had already done. My local school sent me pdfs to complete instead, saying there have been a lot of issues with the online system.

Re: Multi-unit complex issues

BishalG — Tue, 08 Feb 2022 17:49:01 GMT

Hi,

We received reports from users of TDSB regarding the issue with the unit number field causing issues with the school locator.

We have reported the issue to our PowerSchool Enrollment team and they are working with the district to address this.