topic Re: Unable to Connect to Powerschool on my Computer in Enrollment Family Support Forum

Unable to Connect to Powerschool on my Computer

sambrowdy — Thu, 09 Sep 2021 14:50:08 GMT

I keep getting this error message below. Clearly it's an issue in my Internet settings, but I can't seem to get it fixed. I have tried signing on by turning off my Firewall, and I still can't do it. Anyone have suggestions on how to configure my settings? I used to be able to sign on no problem and all of a sudden, I can't anymore.

Firefox can’t establish a connection to the server at ps.franklin-academy.org.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Re: Unable to Connect to Powerschool on my Computer

JyotishkaB — Tue, 14 Sep 2021 15:55:31 GMT

Hi @sambrowdy

I am sorry to hear about the inconvenience you are facing while trying to register your child.

If your browser is having trouble connecting with the PowerSchool server, have you tried clearing your browsing history, cache, and cookies, then attempting to reload the page? If not, this article "Clear Browser History, Cache, and Cookies" should guide you through the process.

You can also try switching to a different web browser or device, and ensure that your internet connection is working properly. If you are still unable to connect, please reach out to your school district directly and request them to resend the link.

You can also work with PowerSchool Support and get your account setup checked by clicking on this link.