topic Re: Lottery position no accept or decline button in Enrollment Family Support Forum

Lottery position no accept or decline button

sharbin — Tue, 10 Mar 2020 13:07:35 GMT

My daughter was first seated in a lottery and the email indicates we should click on a supplied link and then decline or accept the seat. There are no buttons to click, we are just taken to a page that says first seated with her name and no other information.

Re: Lottery position no accept or decline button

rhondashane — Tue, 10 Mar 2020 13:51:19 GMT

I am having the same issue. Did you get resolution?

Re: Lottery position no accept or decline button

sharbin — Tue, 10 Mar 2020 13:59:44 GMT

No 😫. I’m hoping the school will send out an email with more info. Other kids that were seated at my daughter’s school are also experiencing this, hopefully it’s just a simple tech issue that can be quickly fixed!

Re: Lottery position no accept or decline button

ElstonS — Tue, 10 Mar 2020 14:06:34 GMT

Hi @sharbin,

I am sorry you were unable to view the page to accept or decline your daughter's seat. Even though the Enrollment forms are optimized for all mobile devices, the best user experience is available on a laptop or computer on a Google Chrome or Mozilla Firefox internet browser. I suggest accessing the link on a computer and advise you to clear the browser history, cache, and cookies of your browser.

I have provided an article here that should walk you through the process of clearing the history, cache, and cookies of your browser.

If you are still unable to access the link after going through the above steps, I recommend reaching out to the Enrollment section of your school district who should be able to assist you further with accepting or declining the lottery position of your daughter at the district.

Re: Lottery position no accept or decline button

ElstonS — Tue, 10 Mar 2020 14:43:34 GMT

Hi @rhondashane, @sharbin,

I have also escalated the absence of the accept/decline button within the lottery position form to the team that assists your school district with the forms and will reach out to you with an update as soon as I hear from them.

Re: Lottery position no accept or decline button

ElstonS — Tue, 10 Mar 2020 15:22:22 GMT

Hi @sharbin, @rhondashane,

Our Enrollment solution specialists were able to reach out to your school district and resolve the issue within the lottery position form.

You should now be able to accept/decline the child's lottery seat into the school district. Please feel free to reach out to us if you have any further queries.

Re: Lottery position no accept or decline button

sharbin — Tue, 10 Mar 2020 15:57:25 GMT

Yes - all set now. Thank you so much!!!

Re: Lottery position no accept or decline button

srschoelles — Wed, 25 Aug 2021 02:08:16 GMT

I am having the same issue and am very confused because I went to the school and registered her and she is enrolled? Is there clarification on this because I can't click the links to accept or click anything.

Thank you for who assist with this issue.

Re: Lottery position no accept or decline button

MuskanS — Thu, 26 Aug 2021 13:41:59 GMT

Hi! @srschoelles

The school notifies the parents through email or message if their registration was accepted. You can verify your form’s status by following the steps listed in this article.