topic Re: "Sign in Problem" when I click on the returning student registration 2021-2022 in Enrollment Family Support Forum

"Sign in Problem" when I click on the returning student registration 2021-2022

Canjy — Tue, 13 Jul 2021 21:11:31 GMT

Clicking on the registration will lead me to an error message that reads "Sign in Error."

Has this happened to anyone else? If so, how can I fix it?

Re: "Sign in Problem" when I click on the returning student registration 2021-2022

ParitoshT — Thu, 15 Jul 2021 14:16:42 GMT

Thank you for posting your question in the Community.

I recommend clearing your browser data and again try to replicate this issue. Also, please replicate this issue in a different browser. I recommend reviewing this article.

If this doesn't help then please launch a chat with the Enrollment Family Support team.

ParitoshT

Community Moderator

Re: "Sign in Problem" when I click on the returning student registration 2021-2022

edbuchanan1 — Sun, 18 Jul 2021 19:13:10 GMT

I am currently having the same issue. Were you able to fix it?

Re: "Sign in Problem" when I click on the returning student registration 2021-2022

serialcheater — Mon, 19 Jul 2021 01:28:30 GMT

I am having the same issue, I will try another browser or computer.

Re: "Sign in Problem" when I click on the returning student registration 2021-2022

JyotishkaB — Mon, 19 Jul 2021 20:42:13 GMT

Hi @edbuchanan1 , @serialcheater

Would you please confirm if you are using Parent portal Single Sign On (SSO) for accessing the forms or logging in directly on the site?

In case you are using SSO, you can firstly:

Try accessing the site in a different web browser (for example, if you are using Internet Explorer, try accessing the form in Google Chrome or Mozilla Firefox).
Clear your cache and cookies.

If you are still facing trouble, we recommend that contact the school or district directly informing them about the issue. You can learn more from the following article: