topic Re: ADDING INFORMATION NOT POSSIBLE in Enrollment Family Support Forum

ADDING INFORMATION NOT POSSIBLE

rosiefemfatal — Wed, 14 Jul 2021 17:18:55 GMT

ADDING INFORMATION IS NOT POSSIBLE. I AM TRYING TO HELP PARENTS. SYSTEM DOES NOT ACCEPT EMAILS FROM PARENTS WHO ALREADY HAVE USED THEIR EMAIL FOR PRIOR SIBLINGS. THE SYSTEM SHOULD BE ABLE TO TAKE ANY EMAIL AND PARENTS SHOULD BE ABLE TO GO BACK IN THE SYSTEM AND NAVIGATE IT AND CHANGE INFORMATION.

Re: ADDING INFORMATION NOT POSSIBLE

JyotishkaB — Thu, 15 Jul 2021 20:43:32 GMT

Hi @rosiefemfatal

Thank you for reaching out to the Community for assistance.

Would you please confirm if the parents are looking to update student information on a submitted enrollment form or use a single enrollment account to submit forms for multiple siblings?

Re: ADDING INFORMATION NOT POSSIBLE

rosiefemfatal — Thu, 15 Jul 2021 21:41:05 GMT

Yes, on the first one. Parents wanting to update information on a submitted or completed form are not allowed.

Second, a parent enrolling a child in kinder for the first time with older siblings attending elementary in the same district are not allowed to use the same email.

the system does not allow parents to proceed.

Also there is no save button for an application.

Re: ADDING INFORMATION NOT POSSIBLE

JyotishkaB — Fri, 16 Jul 2021 19:29:07 GMT

Hi @rosiefemfatal

Thank you for reaching out to the community for assistance.

Due to security reasons, any changes to the submitted form can only be made by the school/ district. You can learn more about it here.

If they are registering a student that has not previously been associated with their PowerSchool Enrollment account, the student may need to be added to their account to complete the registration form. This article will guide them on how to register another student with the same account.

Generally, the data are autosaved. You can refer to this article to save the information.