topic Re: online registration freezing in Enrollment Family Support Forum

online registration freezing

alester11 — Mon, 12 Apr 2021 13:25:37 GMT

~~Enrollment freezing on contact page for 5 days~~

Re: online registration freezing

shannonplong — Mon, 12 Apr 2021 18:18:59 GMT

I'm so sorry you are having trouble with your online registration. Have you tried logging out and back in again to see if that fixes the issue? If not, that would be my suggestion.

Thank you!

Re: online registration freezing

ParitoshT — Mon, 12 Apr 2021 19:54:34 GMT

Hi @alester11,

Thank you for reaching out for assistance in the Community.

I recommend clearing your browser cache and cookies and then again try to submit your registration form. Also, please try to reproduce the issue in a different browser and let us know if the issue still persists.

ParitoshT

Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

Re: online registration freezing

alester11 — Tue, 13 Apr 2021 12:43:17 GMT

Yes freezes on bottom of contact page regardless of which browser or logging out and back in

Re: online registration freezing

shannonplong — Tue, 13 Apr 2021 12:48:57 GMT

Have you tried clearing your cache and cookies? That might correct the issue.

Here are links for how to do that:

Internet Explorer: https://bit.ly/3wQEGSi

Chrome: https://bit.ly/3gap7yO

Firefox: https://mzl.la/3wRHApS

Thank you!