topic Re: UNABLE TO COMPLETE RETURNING STUDENT REGISTRATION 2020-2021 in Enrollment Family Support Forum

UNABLE TO COMPLETE RETURNING STUDENT REGISTRATION 2020-2021

kingnoah2012 — Wed, 12 Aug 2020 22:11:19 GMT

I am currently stuck in the FAMILY tab section. I am not able to move forward with the registration.

I have entered my information, my son's father info and my son's step mother info and it will not take it.

I have removed my son's father and step mom from the registration and it still wont allow to me move fwd.

Can someone help me? I don't know what I am doing wrong.

Thanks

Re: UNABLE TO COMPLETE RETURNING STUDENT REGISTRATION 2020-2021

MuskanS — Thu, 13 Aug 2020 09:11:29 GMT

Hi! @kingnoah2012,

I am sorry that you are facing difficulties while enrolling. Our Enrollment forms are designed to work best with Google Chrome or Firefox browsers. I recommend using one of these browsers and also switching to a laptop/desktop if you are accessing the form on mobile.

Another community member experienced a similar issue, I recommend reviewing the similar thread by clicking here.

Re: UNABLE TO COMPLETE RETURNING STUDENT REGISTRATION 2020-2021

enza — Fri, 18 Sep 2020 17:10:16 GMT

Same! I am on google chrome on a desk top computer and I can not move forward. What can I do now ?

Re: UNABLE TO COMPLETE RETURNING STUDENT REGISTRATION 2020-2021

enza — Fri, 18 Sep 2020 17:17:10 GMT

The trouble shooting steps are not working in order to complete the online registration for a returning student. What do I do now?'

Thanks,

Enza

Re: UNABLE TO COMPLETE RETURNING STUDENT REGISTRATION 2020-2021

SowmyaN — Fri, 18 Sep 2020 19:29:03 GMT

Hi @enza

I am sorry that you are facing difficulties completing the online registration for returning student. As you have tried all the troubleshooting steps, I recommend contacting the Enrollment Family Support team for assistance.