topic Power School Parent Access Issue in Enrollment Family Support Forum

Power School Parent Access Issue

shenson — Wed, 26 Aug 2020 22:57:35 GMT

When I try to access Power School via the Parent access? I get this message:

I reached out to my school and they sent me the link to Power School.

Re: Power School Parent Access Issue

JessicaS2 — Thu, 27 Aug 2020 10:18:13 GMT

Hello- The district may have the portal closed as they are working. Email or call the office to double-check.

Re: Power School Parent Access Issue

shenson — Fri, 28 Aug 2020 14:05:06 GMT

Will do. Thank you.

Re: Power School Parent Access Issue

gperez1 — Mon, 09 Oct 2023 13:55:14 GMT

Hi there I am facing the same issue. I am an admin and manually made the account for the parent. When they put in the temporary password goes to new page to make their own password with the required amount and says "You are unable to access your account at this time. Please contact your school directly for assistance."

Re: Power School Parent Access Issue

Reshma — Thu, 26 Oct 2023 18:35:48 GMT

Hi @gperez1,

Can you please check if the student is active within your school? We have seen this error occurring when the student is not active.

Re: Power School Parent Access Issue

ashleywhitney — Fri, 13 Dec 2024 21:44:24 GMT

Did you ever find a fix for this? I've done the same thing and can't get the parent in because there are no students attached to the account I made for her.

Re: Power School Parent Access Issue

DavidS7 — Thu, 27 Feb 2025 16:28:11 GMT

I am experiencing this issue right now with just one parent. Did you find a solution?

Re: Power School Parent Access Issue

ashleywhitney — Thu, 27 Feb 2025 17:06:10 GMT

Yes! Search the parent account. Under Web access, click edit account. On the fly out menu, make sure there is a check beside "account enabled".

Re: Power School Parent Access Issue

DavidS7 — Thu, 27 Feb 2025 17:06:23 GMT

OK I found the solution to mine. Even though the parent was marked as active under the Guardian/Student access screen it had not enabled "Data Access" under the actual parent account. Once I manually enabled the Data Access there the parent was able to login. Not sure why the access accounts screen wouldn't enable that access. Hope this helps.