topic Re: Returning Registration Emergency Contact Issue in Enrollment Family Support Forum

Returning Registration Emergency Contact Issue

RS21400 — Tue, 25 Aug 2020 02:19:27 GMT

I'm trying to enter an emergency contact, and it keeps telling me the field is invalid for the phone number for the 4th Emergency Contact. I am entering it correctly with the xxx-xxx-xxxx formatting. I even tried to use another number that is not having an invalid response and it still says invalid for the 4th contact phone number field. I can't skip it, since its a required field. How do I correct this issue so I can submit the registration for my child?

Re: Returning Registration Emergency Contact Issue

MuskanS — Tue, 25 Aug 2020 09:15:24 GMT

Hi! @RS21400

I recommend ensuring all fields and checkboxes are completed before submitting the registration form. Fields that are commonly overlooked on the registration form are adding a phone number and the phone number type such as home, work, cell, as well as the checkbox under the parent contact in which the student resides.

I also recommend reviewing the setup of priority for contacts listed within the registration form. This article should guide you through the process of setting the priority for each contact.