topic Re: Unable to add student to account in Enrollment Family Support Forum

Unable to add student to account

drjralf — Tue, 18 Aug 2020 14:48:30 GMT

I'm unable to add a student to my account because the relationship drop down menu is empty. And it will not let me proceed until I select a relationship. Please fix.

Dan

Re: Unable to add student to account

SowmyaN — Tue, 18 Aug 2020 16:03:39 GMT

Hi @drjralf

I am sorry that you facing difficulties adding your child to your account. We recommend filling out the Registration form using Google Chrome or Mozilla Firefox browsers as our Enrollment forms work best with these browsers.

Also, clearing the cache, browser history, and cookies of your internet browser might resolve the issue. The Knowledge-base article "Clear Browser History, Cache, and Cookies" should guide you through the process.

Re: Unable to add student to account

Ingraham — Wed, 19 Aug 2020 12:58:59 GMT

I am having the same issue.

There are no options in the "Relationship" drop down when I try to add a student.

I tried on 3 different computers, with Google Chrome and also cleared the cache.

Thanks

Re: Unable to add student to account

SowmyaN — Wed, 19 Aug 2020 14:59:09 GMT

Hi @Ingraham

Thank you for posting in the community!

One of our community members had a similar question and the resolution was provided in the thread. I recommend reviewing the thread for resolution.

Re: Unable to add student to account

drjralf — Wed, 19 Aug 2020 17:53:51 GMT

Clearing the cache does not work, and I'm already using chrome. It appears several users are having issues. Can you please advise as to when you expect to have this issue fixed so I can make sure both my kids are registered for school?

Thanks

Dan

Re: Unable to add student to account

SowmyaN — Wed, 19 Aug 2020 18:40:33 GMT

Hi @drjralf

Please try removing the contact and try to add the contact information again.

If you continue to face an issue when selecting an option from the Relationship to student field drop-down, please reach out to the school district to report the issue. The school or district can work with PowerSchool support to find a solution if required.

Re: Unable to add student to account

Kbogan35 — Wed, 19 Aug 2020 21:39:26 GMT

Need to add kids to my account

Re: Unable to add student to account

MuskanS — Thu, 20 Aug 2020 08:56:47 GMT

Hi! @Kbogan35,

You will need your student’s Access ID and password to add your student’s account to your Parent Portal account. If you have not received either your student’s Access ID or password, please reach out to your school district to receive them.

The article on adding the student to parent Portal should guide you further.

Additionally, there are different processes for adding your student depending on how your school or district has set up their enrollment process. If you are unsure of what process your school or district is using, we would suggest reaching out to the district directly to receive instructions on how to proceed.

The article on adding Students should guide you further with the various processes.