topic Re: Verification email in Enrollment Family Support Forum

Verification email

Rosalexis — Fri, 24 Jul 2020 01:58:01 GMT

I haven’t received an email to verify my account. Ive clicked the send again button like 5 times already

Re: Verification email

crytiger — Fri, 24 Jul 2020 02:57:01 GMT

I am having the same problem not sure what to do from here.

Re: Verification email

MuskanS — Fri, 24 Jul 2020 09:46:28 GMT

Hi! @Rosalexis, @crytiger

I am sorry to hear that you did not receive a verification email. I recommend reaching out to Enrollment Family Support team via the call or via the chat using this direct link and the support team should be able to assist you further.

Re: Verification email

Rosalexis — Fri, 24 Jul 2020 15:01:34 GMT

I tried that and was directed to contact the district. I called the district and was given another number to call. Called that number and it went straight to voicemail stating to send an email. Sent the email and still no reply. I am extremely frustrated at this point

Re: Verification email

afman67 — Fri, 24 Jul 2020 17:36:53 GMT

After using the chat feature (which they simply disconnected my chat) and then calling and waiting for hours I finally got an answer.

They PowerSchool system has a major glitch that is preventing the emails from being sent. Their tech support is trying to fix it but they don't have an estimated time/date for the fix. Once they can fix it, you will receive the email.

Not sure why they keep trying to tell everyone that it is the school district's fault instead of just owning up to having a flawed system.

Re: Verification email

LoveAngel71 — Mon, 27 Jul 2020 15:11:23 GMT

ok, that helps because i have been waiting on Verification since last week and nothing. Thanks now i know its a glitch somewhere and when its fixed ill automatically get an email or will i have to do a resend verification email again?

Re: Verification email

afman67 — Mon, 27 Jul 2020 16:15:51 GMT

Hi,

They have said you will automatically get the email once it is fixed.

That said, I contacted the school district help line and left my information for a call back. They called back and gave me a workaround that was faster than waiting for the email. They set up a temporary password for me to login with and that prompted me to reset the password. Once I reset the password, it let me in immediately. No need to wait for PowerSchool to fix their system.

Hope it helps!

Re: Verification email

BishalG — Wed, 29 Jul 2020 21:28:35 GMT

Hi @Rosalexis, @afman67, @LoveAngel71,

The email configuration varies by district. We recommend reaching out to your school district if you are not receiving an account creation email. The School or District Administrators can work with PowerSchool Support to review the district's settings.