topic Re: Error message in Enrollment Family Support Forum

Error message

daisahoffman — Tue, 21 Jul 2020 15:26:42 GMT

I keep getting an error message when trying to login to the portal to register my kids for school. Have tried several times logging back in and it lags to get to the next page which then shows an error message page.

Re: Error message

ElstonS — Tue, 21 Jul 2020 18:46:48 GMT

Hi @daisahoffman,

To further assist you with this, could you please tell us the message that you see on your screen when you try to login to the portal.

Re: Error message

Porshian1 — Tue, 21 Jul 2020 20:22:28 GMT

Hi Elston,

I am also have the same issue when trying to log in, i have even reset my password thinking that may be the problem but it wasnt. The message states:

"An error occurred while processing your request"

Please let me know what next steps i need to take.

Best,

Porshia Navarro

Re: Error message

rickviator — Tue, 21 Jul 2020 20:24:29 GMT

I am having the same issue. I tried to reset my password and it asked for my security question which I know I answered correctly but it says that it is incorrect.

Re: Error message

rickviator — Tue, 21 Jul 2020 20:25:08 GMT

Here is the error message.

Error

An error occurred while processing your request.

Re: Error message

SowmyaN — Tue, 21 Jul 2020 21:05:47 GMT

Hi @Porshian1, @rickviator

Thank you for sharing the error message.

In Community, we have a great knowledge base article on how to reset the password. I recommend reviewing the knowledgebase article attached.

Forgot Password

Re: Error message

kbrito75 — Tue, 21 Jul 2020 22:08:27 GMT

Same here Sowmya...

I reset my password but when I try to access I get:

"An error occurred while processing your request"

Any ideas?

Thanks

Gustavo

Re: Error message

Enzo1226 — Tue, 21 Jul 2020 23:13:16 GMT

I am having the same error message when I try to log into register my child.

Re: Error message

forest22boy — Tue, 21 Jul 2020 23:31:44 GMT

Hi Elton,

I've got the same error message for log-in as the other parents here, even after resetting my password.

"An error occurred while processing your request."

Look forward to a solution.

Thanks.

Re: Error message

jameswise001 — Tue, 21 Jul 2020 23:57:22 GMT

I reset my password as suggested but I too still got the same error message bubble stating:
"Error

An error occurred while processing your request"

and nothing else.

Re: Error message

j_roge — Wed, 22 Jul 2020 00:44:51 GMT

I am getting the same error message. My son's school district has acknowleged that they are aware of a problem, so I'm hoping the technical team is fixing the issue.

Re: Error message

ElstonS — Wed, 22 Jul 2020 16:17:08 GMT

Hi @j_roge, @Enzo1226, @forest22boy, @jameswise001 , @kbrito75,

While our support teams are working with the school districts to resolve this, I recommend reaching out to the Enrollment family support team by clicking on this direct link and they should be able to assist you further with this.

Re: Error message

jdcaram — Wed, 22 Jul 2020 20:40:14 GMT

I get the same issue

Re: Error message

jdcaram — Wed, 22 Jul 2020 20:58:24 GMT

I was finally able to login using FireFox on the Mac. Chrome and Safari would NOT work for me.

Re: Error message

rickviator — Wed, 22 Jul 2020 21:23:55 GMT

I logged in using Firefox on my PC and it worked just fine.