topic Re: Can't move forward on the registering my kid for 20/21 year in Enrollment Family Support Forum

Can't move forward on the registering my kid for 20/21 year

Jen1bergy — Mon, 18 May 2020 13:47:13 GMT

I've been trying to get my child registered for the 20/21 school year, I click on the returning student register tab and keep getting this message.

Sign In Problem

There was a problem with the sign in process.

Please contact your school or the Support Team for assistance.

Re: Can't move forward on the registering my kid for 20/21 year

Stacey_SJCFlorida — Mon, 18 May 2020 14:13:48 GMT

We are seeing this issue in our district as well.

Re: Can't move forward on the registering my kid for 20/21 year

Anais — Mon, 18 May 2020 14:17:10 GMT

Same problem here. It let me start yesterday, but I got a system error and lost all the entries while attempting to register the first of my three kids.

This morning, I get the same 'Sign In Problem' message you just posted for all my kids and can't move forward at all.

Re: Can't move forward on the registering my kid for 20/21 year

SowmyaN — Mon, 18 May 2020 15:36:26 GMT

Hi @Jen1bergy, @Anais, @Stacey_SJCFlorida

Thank you for reaching out for assistance through PowerSchool Community!

We regret the inconvenience caused while registering the students. This is a known issue and our development team is actively working for a resolution. We will provide an update on the thread when it is resolved.

Thank you for your patience while our development team is working on the issue!

Re: Can't move forward on the registering my kid for 20/21 year

Reshma — Mon, 18 May 2020 19:59:29 GMT

Hello @Anais, @Jen1bergy and @Stacey_SJCFlorida,

Thank you for reporting this issue you are experiencing when attempting to access PowerSchool Enrollment from your parent portal. PowerSchool is aware of the issue and working towards a resolution. We will be providing updates in this thread.

Re: Can't move forward on the registering my kid for 20/21 year

hshuyi — Mon, 20 May 2024 04:29:01 GMT

I have the same issue again today. I tried to register my daughter as a new stduent for 2024/25 year. I clicked Registration 2024-25 link and keep getting this msg. Seems you had this problem back years ago