topic Re: Registration in Enrollment Family Support Forum

Registration

Melissapmz1204 — Mon, 18 May 2020 14:57:39 GMT

Good morning

I can't do my kids registration.

For both of them, I have the same information.

"There was a problem with the sign-in process.

Please contact your school or the Support Team for assistance"

Re: Registration

Reshma — Mon, 18 May 2020 15:08:20 GMT

Hi @Melissapmz1204,

Thank you for reaching out to PowerSchool Community for assistance!

We are aware of the issues you are experiencing with API integration when trying to register your students. PowerSchool Enrollment team is actively investigating this situation and working towards a resolution.

Thank you for your patience and we apologize for any inconvenience this may have caused.

Re: Registration

tanell — Mon, 18 May 2020 16:57:08 GMT

Has there been an update on when this may be fixed? I am still receiving the same error as the other postings.

Re: Registration

Lalalizgh — Mon, 18 May 2020 17:28:08 GMT

I am having the same issue. Any updates/assistance with this issue please.

Re: Registration

amyestes — Mon, 18 May 2020 18:01:53 GMT

I'm struggling with the error message as well!!

Re: Registration

Reshma — Mon, 18 May 2020 20:23:11 GMT

Hi @amyestes, @Melissapmz1204 , @Lalalizgh and @tanell,

Thank you for reporting this issue you are experiencing when attempting to access PowerSchool Enrollment from your parent portal. PowerSchool is aware of the issue and working towards a resolution. We will be providing updates in this thread.