topic SSO Authentication Issue in Enrollment Family Support Forum

SSO Authentication Issue

allisonkterry — Mon, 18 May 2020 13:26:33 GMT

I'm registered with Powerschool. In my child's dashboard i click on the "Registration" link and am taken to a screen that says "There is a problem with your sign-on access". I've had to create another account with PowerSchool Community as it won't take my email address as the log-in. I submitted a ticket for help, no email came through confirming it was received. Help?

Re: SSO Authentication Issue

Reshma — Mon, 18 May 2020 14:52:29 GMT

Hello @allisonkterry,

Thank you for participating in PowerSchool Community!

Powerschool is aware of the issues with API integration and actively investigating this situation. We are working with the Enrollment team and will provide any updates as they become available.

Thank you for your patience while we work on a resolution.

Re: SSO Authentication Issue

SowmyaN — Mon, 18 May 2020 20:20:42 GMT

Hi @allisonkterry,

Thank you for reporting this issue you are experiencing when attempting to access PowerSchool Enrollment from your parent portal. PowerSchool is aware of the issue and working towards a resolution. We will be providing updates in this thread.