topic Re: Registration Error in Enrollment Family Support Forum

Registration Error

Vhumston — Mon, 27 Apr 2020 13:50:07 GMT

Every time I click the START button next to my daugther's name I received the following message.

Error

An error occurred while processing your request.

How am I suppose to register her? Also I never received a registration email for my son. Is only one email going out b/c the process is the same for both?

Re: Registration Error

ElstonS — Mon, 27 Apr 2020 14:38:50 GMT

Hi @Vhumston,

I am sorry you were facing difficulties enrolling your child in school. Our Enrollment forms work best with Google Chrome and Mozilla Firefox browsers. I suggest accessing the forms with one of these browsers.

Additionally, I recommend clearing the cache, browser history, and cookies of your internet browser. I have attached an article here that will help walk you through this process.

If you are still unable to access the Enrollment form, I recommend reaching out to the Enrollment section of the school district who should be able to assist you in enrolling your child to the school.

Re: Registration Error

Vhumston — Mon, 27 Apr 2020 15:30:05 GMT

Unfortunately none of this worked and I'm still getting the issue. I'll reach out to the school. thank you

Re: Registration Error

Sadaf_A — Mon, 27 Apr 2020 21:51:33 GMT

Also getting an error. Tried laptop (Chrome browser) as well as iPad Chrome browser.

Re: Registration Error

AbrittyB — Tue, 28 Apr 2020 01:58:08 GMT

Hello @Sadaf_A,

Welcome to Community1

If you keep on receiving an error message even after clearing the cache, browser history, and cookies of your internet browser and also changing to a different browser( preferably Google Chrome and Mozilla Firefox), reaching out to the school should be the best process to assist you in enrolling your child to the school.

AbrittyB
PowerSchool Community Moderator
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