topic Error in Enrollment Family Support Forum

Error

nelso343 — Tue, 18 Feb 2020 13:27:49 GMT

I get the following error when I push "next" to start the forms in New Student Registration.

The following error occurred in the ActionFormService.GetActionFormContent: System.NullReferenceException: Object reference not set to an instance of an object. at Infosnap.Secure.FamilyPortal.Common.Services.FormTemplateService.GetDataEntryFormTemplate(PublishedAction publishedAction, Form form, String culture) at Infosnap.Secure.FamilyPortal.Common.Services.FormTemplateService.RenderDataEntryFormTemplatePage(ActionSession session, Int32 pageNumber, Boolean useRelativeUrl) at Infosnap.Secure.FamilyPortal.Controllers.Services.ActionFormsService.GetActionFormContent(Int32 publishedActionId, String culture, Int32 page)

Re: Error

peayaegle — Tue, 18 Feb 2020 15:19:40 GMT

Having same issue since yesterday.

There are no errors on the students I am trying to deliver.

See error message below:

An error was encountered delivering this record. Check the schemata below for details.
PS Student: Student Name 4/6/2010 | studentcorefields | s_stu_edfi_x | s_ga_stu_x | s_ga_stu_fte_x | u_students_extension

Expand All | Collapse All
PS Student: Student Name 4/6/2010
Match | Clear Match | Back to Top

id must have one field defined to Copy to Submission Record.
I also this morning can not even get logged in to PS Enrollment.

It just spins.

Re: Error

ElstonS — Wed, 19 Feb 2020 15:51:23 GMT

Hi @peayaegle, @nelso343,

I am sorry you were unable to complete the Enrollment form of the school district. One of our PowerSchool Community members faced a similar issue and the resolution was provided within this thread, I recommend reviewing the resolution by clicking on this direct link.

Re: Error

SharonC25 — Thu, 20 Feb 2020 23:47:34 GMT

Hello!

I am getting the same message when I am trying to deliver students today.

contactId must have one field defined to Copy to Submission Record

I have switched my browser and cleared my cookies. Any help would be appreciated. Thank you.

Re: Error

peayaegle — Fri, 21 Feb 2020 14:48:07 GMT

My tech director contacted support and it has been resolved.
So I'm not sure if you will have to do the same.
We also noticed that it now skips the SSN Delivery Batch.
When you do API Delivery it delivers to PS with the SSN.
Hope this helps.

Re: Error

ElstonS — Fri, 21 Feb 2020 15:27:23 GMT

Hi @SharonC25,

As @peayaegle suggested, I recommend reaching out to the PowerSchool Enrollment Family support team who will be able to take a further into your school district's Enrollment setup and assist you with delivering students.

You can reach out to the Enrollment support team by clicking on this direct link.