topic Re: Error on Page in Enrollment Family Support Forum

Error on Page

meganlylick — Tue, 04 Feb 2020 22:43:26 GMT

Hi; I'm trying to register my daughter in Kindergarden and when I log in to fill out the very first page (name/address/basic information) I keep getting kicked out and a notice saying "an unexpected problem has occured; the problem has been logged and someone will get back to you".....its been 5 days? I called the school and they were going to try to have someone figure out why this is happening.... This system doesn't seem to be very easy to use. Please advise! Thanks.

Re: Error on Page

BishalG — Tue, 04 Feb 2020 23:52:43 GMT

Hi,

Multiple reasons may cause the "An Unexpected Problem Has Occurred" error message to appear, most common of the reasons being browser cache accumulation.

Please follow our knowledge base guide it should be able to walk you through the steps to troubleshoot the error message it is linked below for your convenience.

An Unexpected Problem Has Occurred

Re: Error on Page

meganlylick — Wed, 05 Feb 2020 19:49:08 GMT

Hi, thanks for the suggestion I followed your instructions and I am still getting the same message. Not sure where to go from here.

Megan L

Re: Error on Page

ElstonS — Wed, 05 Feb 2020 22:21:41 GMT

Hey @meganlylick,

I am sorry you are still unable to register your daughter to kindergarten. PowerSchool designs Enrollment forms based on your school district's specifications. An error within the form could be preventing you from logging in and completing the form.

The school district should be able to work with the PowerSchool Enrollment Solution Specialist and have the form fixed. I recommend reaching out to the enrollment section of your school district for an update regarding the same.