topic Re: Can Not Complete Ecollect Forms in Mobile App in PowerSchool Mobile Forum

Can Not Complete Ecollect Forms in Mobile App

CSpear — Wed, 04 Mar 2026 17:49:28 GMT

The Ecollect forms cannot be completed while using the app on mobile—the links redirect parents to sign in through a browser. The forms work when accessed on a desktop, so this is a mobile-specific issue.

I've checked with support to make sure everything is up to date already.

This problem occurred earlier in the year and has now reappeared (which I just noticed that it was posted on the Ecollect forum, rather than the Mobile App forum): https://help.powerschool.com/t5/Ecollect-Forms-Known-Issues/Known-Issue-iOS-Mobile-App-Forms-Redirects-to-Login/ta-p/535890

Re: Can Not Complete Ecollect Forms in Mobile App

ItsOnlyDoug — Wed, 11 Mar 2026 13:26:22 GMT

Have you verified the app version? Forms are working as expected in version 26.2.1 for us. Alos, is it all users? I would have users attempt to delete the app and reinstall. This was a fix for us late last year.

Re: Can Not Complete Ecollect Forms in Mobile App

CSpear — Tue, 31 Mar 2026 14:04:20 GMT

App is updated. I've personally deleted/reinstalled the app multiple times. PS Support says it's a known bug and they are working on it.

Re: Can Not Complete Ecollect Forms in Mobile App

CSpear — Tue, 14 Apr 2026 15:16:50 GMT

Please vote: https://help.powerschool.com/t5/PowerSchool-Ideas-Portal/ct-p/PowerSchool-Ideas-Portal?state=61f28133ce001a5445e70fa6c7d196ca-6784522992231373987&return_to=%2Fideas%2FULP-I-52