https://help.powerschool.com/t5/Community-Forum/why-i-cant-log-in-account-for-washoe-school-district/m-p/567376#M28744 <P><a href="https://help.powerschool.com/t5/user/viewprofilepage/user-id/1762290">@erlyncraste</a>&nbsp;There is something called a "soft lockout" that PS may engage. There is no visual indication of this and there is no way to clear it from the Admin side. It will clear on it's own after about 5-20 minutes provided you don't keep trying to log in.&nbsp;</P> Tue, 17 Feb 2026 13:01:07 GMT JeffG9 2026-02-17T13:01:07Z https://help.powerschool.com/t5/Community-Forum/why-i-cant-log-in-account-for-washoe-school-district/m-p/567339#M28740 <P>Good day. Please help me on log in for washoe school distrtict even I already reset the password I cannot log in it will says does not match or have existing user.</P> Mon, 16 Feb 2026 12:08:07 GMT https://help.powerschool.com/t5/Community-Forum/why-i-cant-log-in-account-for-washoe-school-district/m-p/567339#M28740 erlyncraste 2026-02-16T12:08:07Z https://help.powerschool.com/t5/Community-Forum/why-i-cant-log-in-account-for-washoe-school-district/m-p/567376#M28744 <P><a href="https://help.powerschool.com/t5/user/viewprofilepage/user-id/1762290">@erlyncraste</a>&nbsp;There is something called a "soft lockout" that PS may engage. There is no visual indication of this and there is no way to clear it from the Admin side. It will clear on it's own after about 5-20 minutes provided you don't keep trying to log in.&nbsp;</P> Tue, 17 Feb 2026 13:01:07 GMT https://help.powerschool.com/t5/Community-Forum/why-i-cant-log-in-account-for-washoe-school-district/m-p/567376#M28744 JeffG9 2026-02-17T13:01:07Z