topic Re: Predicitive Analytics - Decision Insite - How the Hell Do I get help??? in Community Forum

Predicitive Analytics - Decision Insite - How the Hell Do I get help???

ewrye — Thu, 09 Mar 2023 23:29:12 GMT

We have used Decision Insite for many years. Since being gobbled up by PowerSchool, the experience has been awful. Can't get any help on anything. It took months and crashing a webinar to get someone to help me get the access I needed to upload enrollment data. However, since then, it does not appear that data has actually been viewed or implemented by anyone into the enrollment predictions (as evidenced by our one alternative school having NO prediction data).

I was on hold with "customer service" (what a joke) for 30 minutes with no answer. I tried using chat or creating a case, but am given a message saying I can't. I have emailed the listed email address regarding that many times and never get a response. This is turning into a bad joke of a nightmare that I can't escape from. I've told our business department we should refuse to pay until we get these things resolved.

Does anyone here know how to get help or have any advice?

Re: Predicitive Analytics - Decision Insite - How the Hell Do I get help???

AlexP4 — Fri, 10 Mar 2023 17:00:32 GMT

Hi Eric,

Thank you for reaching out regarding Predictive Enrollment Analytics support.
I will be emailing you directly to resolve.

Thank you,

Alex Panacek

Re: Predicitive Analytics - Decision Insite - How the Hell Do I get help???

tal1963 — Fri, 13 Dec 2024 00:33:12 GMT

How do you get help to update My School Locator?

Troy

Re: Predicitive Analytics - Decision Insite - How the Hell Do I get help???

lgrundler — Thu, 09 Oct 2025 16:49:29 GMT

Hello,

I am trying to get help! The Assistant Superintendent of Business Services in my school district has not been able to access the Predictive Enrollment Analytics Report and getting information from anyone at PowerSchool has proven to be very difficult. How can I get some help on how to access this report and other reports? Thank you.