topic Re: Student Select Screen Compressed? in Community Forum

Student Select Screen Compressed?

michaelsettembrino — Mon, 17 Jun 2024 13:24:37 GMT

Hi, everyone,

I'm having an issue where the login screen on my admin portal is "compressed". PowerSchool tech said this was a customization, and when I turned them off the issue was fixed, however I need to locate exactly what the issue is since we use a few customizations.

I'm just wondering if anyone had had a similar experience with this update?

Re: Student Select Screen Compressed?

schulerm — Mon, 17 Jun 2024 14:36:53 GMT

I just experienced the same thing. The rep turned off all of my customizations and then linked to this article: https://help.powerschool.com/t5/PowerSchool-SIS-Administrator/PowerSchool-SIS-Troubleshooting-Enhanced-User-Interface-EUI/ta-p/517091

I turned customization back on and then just disabled the PowerPack Web Report referenced. That solved the issue.

Re: Student Select Screen Compressed?

michaelsettembrino — Mon, 17 Jun 2024 14:38:58 GMT

It is the Web based report, I just saw it with my own eyes. I'm going to do my part and confirm this with PS tech.

THANK YOU!!!!!

Re: Student Select Screen Compressed?

samanthamartin — Mon, 17 Jun 2024 17:42:16 GMT

We are having the same issue and we don't have PowerPack Web Report. We turned the customizations off and back on and still have the issue.

Re: Student Select Screen Compressed?

samanthamartin — Mon, 17 Jun 2024 17:43:30 GMT

We did notice two plug ins were added on 6/15/24, but are not enabled. IdP for MyPowerHub and Unified Home Communication. Did anyone with the issue also have those show up?

Re: Student Select Screen Compressed?

michaelsettembrino — Mon, 17 Jun 2024 18:05:29 GMT

I also have those exact two plugins installed on the same date. Both are also not enabled for me. I'm wondering if those have to do with the upcoming? changes to SchoolMessenger-PowerSchool integration?

Re: Student Select Screen Compressed?

samanthamartin — Mon, 17 Jun 2024 18:09:56 GMT

Have you been able to resolve the screen display issue?

Re: Student Select Screen Compressed?

michaelsettembrino — Mon, 17 Jun 2024 18:21:52 GMT

Yep, it was as a few people here mentioned: "PowerPack Web Based Reports".

We have close to 20 PowerPack plugins and the only one I turned off was that one and it fixed the issue immediately.

Re: Student Select Screen Compressed?

samanthamartin — Mon, 17 Jun 2024 18:27:38 GMT

Thanks. We don't have PowerPack. It must be another, similar issue for us, but we can't find it.

Re: Student Select Screen Compressed?

michaelsettembrino — Mon, 17 Jun 2024 18:36:52 GMT

I'm sorry I can't be of more help. The only thing I can add is that we also use quite a few PSCB Development plugins and those all work, so if you use them too, I would put them to the bottom of the list of potential culprits. Other than PowerPack and PSCB, the other plugins we use are for Magnus, Schoology, SchoolMessenger.

Re: Student Select Screen Compressed?

TINA_CHENG — Tue, 18 Jun 2024 05:13:49 GMT

We also have two plugins disabled. But if we enable the customization, the total PowerSchool page will loss the navigation.

Re: Student Select Screen Compressed?

GraceV1 — Fri, 11 Oct 2024 14:21:38 GMT

I disabled the PowerPack Web Based Reports and it fixed the compressed screen issue.

Re: Student Select Screen Compressed?

Jhorner — Fri, 18 Oct 2024 23:19:30 GMT

Hi. My reason for reading this post was to recover some reports we used from PSCB when our PowerSchool upgraded to EI 24.6. I need the youngest and only report back. Or an alternative. Does your PSCB plugin have this report? Also does anyone know hot to add custom links now there is no tab for it under customization?