https://help.powerschool.com/t5/Community-Forum/Need-help-unlocking-account/m-p/521230#M24379 <P>Hi,</P> <P>&nbsp;</P> <P>I am a college admissions representative who utilizes Intersect by PowerSchool to schedule visits a registered high schools. Writing today to ask for assistance in unlocking my&nbsp;account. I have not used this account in several months and began with resetting my password. Received a "success" message only to attempt logging in and received a error message, "This user has been locked due to excessive invalid password attempts."</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="Intersect_Login.png" style="width: 400px;"><img src="https://help.powerschool.com/t5/image/serverpage/image-id/58706iF71EB7AF38C144C3/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Intersect_Login.png" alt="Intersect_Login.png" /></span></P> <DIV class="">&nbsp;</DIV> Tue, 13 Aug 2024 14:35:21 GMT jaalfred 2024-08-13T14:35:21Z https://help.powerschool.com/t5/Community-Forum/Need-help-unlocking-account/m-p/521230#M24379 <P>Hi,</P> <P>&nbsp;</P> <P>I am a college admissions representative who utilizes Intersect by PowerSchool to schedule visits a registered high schools. Writing today to ask for assistance in unlocking my&nbsp;account. I have not used this account in several months and began with resetting my password. Received a "success" message only to attempt logging in and received a error message, "This user has been locked due to excessive invalid password attempts."</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="Intersect_Login.png" style="width: 400px;"><img src="https://help.powerschool.com/t5/image/serverpage/image-id/58706iF71EB7AF38C144C3/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Intersect_Login.png" alt="Intersect_Login.png" /></span></P> <DIV class="">&nbsp;</DIV> Tue, 13 Aug 2024 14:35:21 GMT https://help.powerschool.com/t5/Community-Forum/Need-help-unlocking-account/m-p/521230#M24379 jaalfred 2024-08-13T14:35:21Z https://help.powerschool.com/t5/Community-Forum/Need-help-unlocking-account/m-p/523347#M24547 <P>Hi&nbsp;<a href="https://help.powerschool.com/t5/user/viewprofilepage/user-id/1467339">@jaalfred</a>&nbsp;</P> <P>&nbsp;</P> <P><SPAN>In order to protect your privacy and avoid sharing of any&nbsp;</SPAN>Personal Identifiable Information<SPAN>&nbsp;(PII) data in the Community, we recommend reaching out to the Technical Support Contact of your district who should be able to connect with the PowerSchool Naviance Support Team on your behalf.&nbsp;</SPAN><SPAN>The Support Team would be able to take a closer look at&nbsp;your account, obtain additional information, and assist you further.</SPAN></P> Fri, 23 Aug 2024 13:58:19 GMT https://help.powerschool.com/t5/Community-Forum/Need-help-unlocking-account/m-p/523347#M24547 KritiS 2024-08-23T13:58:19Z