https://help.powerschool.com/t5/Community-Forum/Reportworks-asking-for-username-and-password-my-admin-one-not/m-p/510498#M23362 <P>If anyone is having the same problems I had, here is a helpful solution to the question I posed (I played around and found out) as there was nothing online about this I could see)....<BR /><BR />Firstly, when I clicked on the LAUNCH button for Reportworks it did nothing but download a reportworks.jnlp file.<BR /><BR />Unable to locate any other support or help in the community, I installed Java on my laptop (WIndows 11). Back to the Future 2000s.<BR /><BR />Realising the browserwas trying to open the Java file, I installed a Chrome Extension called IE Tab which handles older versions of software,<BR /><BR />This let Reportworks actually open and as for my login. Which lead me to posting my initial quesiton. Why aren't my credentials working.</P><P>Wel, they were working - there was a checkbox that needed to be ticked in Admin section of Applications that said I was allowed to use Reportworks.<BR /><BR /><BR /><EM><STRONG>Step 1</STRONG></EM>: Navigate to this Admin page.<BR /><FONT color="#3366FF">Start Page &gt; Staff &gt; Select A Staff Member &gt; Security Settings - Applications - Joe Bloggs</FONT></P><P>&nbsp;</P><P><EM><STRONG>Step 2</STRONG></EM>: On the Applications tab, click the checkbox allowing access.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Johnsosj_0-1713185047771.png" style="width: 999px;"><img src="https://help.powerschool.com/t5/image/serverpage/image-id/55934i22851BA0D9A190CE/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="Johnsosj_0-1713185047771.png" alt="Johnsosj_0-1713185047771.png" /></span></P><P>The Applications Tab has a pinned note that Developers need a Usernameand Password on the Admin Access tab. When I check this tab, I have a username and a password. It is already filled in.<BR /><BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Johnsosj_1-1713185268026.png" style="width: 999px;"><img src="https://help.powerschool.com/t5/image/serverpage/image-id/55935i53FE0F09D77EFB08/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="Johnsosj_1-1713185268026.png" alt="Johnsosj_1-1713185268026.png" /></span></P><P><BR />The password and the username are the ones I use to access PowerSchool.<BR />So when I open Reportworks, it now signs me straight in.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Johnsosj_2-1713185406307.png" style="width: 999px;"><img src="https://help.powerschool.com/t5/image/serverpage/image-id/55936i78380D4AEBB9A929/image-size/large/is-moderation-mode/true?v=v2&amp;px=999" role="button" title="Johnsosj_2-1713185406307.png" alt="Johnsosj_2-1713185406307.png" /></span></P><P>&nbsp;</P><P><BR /><BR /><BR /></P> Mon, 15 Apr 2024 12:58:01 GMT Johnsosj 2024-04-15T12:58:01Z https://help.powerschool.com/t5/Community-Forum/Reportworks-asking-for-username-and-password-my-admin-one-not/m-p/510484#M23358 <P>I have enabled Java in my Chrome Browser extensions and managed to get Reportworks to start and connect to Powerschool server.</P><P>It now asks me for my password and username.</P><P>I enter them, but I am told it is an invalid username/password.<BR /><BR />I have done this four times, each time manually checking every character.<BR /><BR /></P><P>What is the secret?</P><P>(Locally hosted PS server.</P><P>Version 22.10.0.0.222771357)</P><P>&nbsp;</P><P>Any help appreciated from Reportworkers.&nbsp;</P> Mon, 15 Apr 2024 05:34:33 GMT https://help.powerschool.com/t5/Community-Forum/Reportworks-asking-for-username-and-password-my-admin-one-not/m-p/510484#M23358 Johnsosj 2024-04-15T05:34:33Z https://help.powerschool.com/t5/Community-Forum/Reportworks-asking-for-username-and-password-my-admin-one-not/m-p/510492#M23361 <P>The ReportWorks account credentials are not the same as your PowerSchool login credentials.</P> Mon, 15 Apr 2024 12:15:28 GMT https://help.powerschool.com/t5/Community-Forum/Reportworks-asking-for-username-and-password-my-admin-one-not/m-p/510492#M23361 JeffG9 2024-04-15T12:15:28Z