topic can not log support case in Community Forum

can not log support case

jbaileypackard — Wed, 07 Feb 2024 15:35:07 GMT

I can not log a support case and can not reach anyone via email! How do I resolve this?!

Re: can not log support case

Community Member — Wed, 07 Feb 2024 17:48:19 GMT

I have successfully used the online CHAT Support - go to:

https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat

Then choose your product, fill in all fields, then click the "Launch Chat Support" at the bottom and WAIT....I've had to wait up to 15 minutes, but someone always comes onto the CHAT, and I am able to discuss via this CHAT SUPPORT my issue to get it resolved - hope that helps!

Re: can not log support case

KritiS — Wed, 07 Feb 2024 21:00:37 GMT

Hi @jbaileypackard

We created a case on your behalf. We will continue to follow up with you in the case about your access levels.

Re: can not log support case

LeslieN1 — Mon, 18 Aug 2025 14:28:56 GMT

I'm having the same problem. I put in a case last week. When I opened PS to check for a response I had to update our contact info. they had an old e-mail listed for me so I updated it thinking that's why I wasn't getting a response. When I went back to my case portal it was empty, like I was a new customer. HELP!

Re: can not log support case

KritiS — Tue, 02 Sep 2025 17:30:41 GMT

Hi @LeslieN1

We created a case on your behalf. We will continue to follow up with you in the case about your access levels.