topic Re: Try to log to a deactivated school error in Community Forum

Try to log to a deactivated school error

jcibarra — Tue, 03 Oct 2023 16:09:45 GMT

Hi, I try to log in, but I have this error message:

The account you are trying to access is in a deactivated school. Contact your Schoology admin for help.

What can I do?

Re: Try to log to a deactivated school error

KritiS — Thu, 05 Oct 2023 14:41:44 GMT

Can you confirm if you are a part of an enterprise Schoology account? Enterprise users will be a part of an organization that has a purchase agreement with PowerSchool.

If you were accessing Schoology as a basic user, the access ended on October 1, 2023. We shared this communication a year in advance with all users so everyone had time to download their content. We also posted it on our PowerSchool website and here in the PowerSchool Community. I recommend viewing the announcement to learn more.

Re: Try to log to a deactivated school error

johnmariot777 — Thu, 05 Oct 2023 15:17:52 GMT

Is there a way for me to recover my content now?

Re: Try to log to a deactivated school error

jcibarra — Thu, 05 Oct 2023 19:23:09 GMT

Hi KritiS, thank you for your response.

I was part of Schoology basic, but I did not receive any mail (I´m a teacher and administrator of the school).

I just read the announcement, but Is there any way to download my content?

Thank you in advance.

Juan Carlos

Re: Try to log to a deactivated school error

KritiS — Fri, 06 Oct 2023 16:40:48 GMT

Hi @jcibarra @johnmariot777

I regret to inform that Teachers, students, and parents will not be able to retrieve any data after October 1, 2023.

PowerSchool will not be able to reinstate access to the Schoology Basic platform after that date. All content and data for Schoology Basic will be permanently deleted following account access cutoff period. We expect this process to be completed in the weeks following the decommission date.

You can refer to the Link to the FAQs: https://www.powerschool.com/faq-schoology-basic/ for more information