topic Re: Not Able to access insider index or videos in Community Forum

Not Able to access insider index or videos

Zidhin — Mon, 14 Feb 2022 06:36:47 GMT

Please Help!

Not Able to access insider index or videos

Re: Not Able to access insider index or videos

NinaRi — Mon, 14 Feb 2022 15:36:36 GMT

Thank you for reaching out in the PowerSchool Community! We have created a case on your behalf. We will follow up with you in the case about your access to resources in the Community.

Re: Not Able to access insider index or videos

Zidhin — Wed, 16 Feb 2022 03:44:47 GMT

Hi Nina,

No, i'm still not able to access the insider videos. Could you please let me know what is to be done from my end? I've reset my password, activated the powersource account as well.

Re: Not Able to access insider index or videos

NinaRi — Wed, 16 Feb 2022 15:51:05 GMT

Hello @Zidhin,

Certain community resources are only accessible by those who have the Designated Support Contact role at your school or district. As previously mentioned, we have created a case on your behalf and will follow up with you in the case about your access.

Thank you for your patience while we continue to look into this for you.

Re: Not Able to access insider index or videos

Zidhin — Thu, 17 Feb 2022 04:35:41 GMT

Hi Ninari,

My role in the school is Data Specialist.

I'd like to get the Designated Support contact role.

What is the next step that I should do to get the access.

Re: Not Able to access insider index or videos

Reshma — Thu, 17 Feb 2022 19:26:45 GMT

Hi @Zidhin,

Your account is updated to have the access to insider episodes in PowerSchool Community. You can try accessing it here: Insider Index

Re: Not Able to access insider index or videos

nsattler — Tue, 26 Sep 2023 18:55:22 GMT

@Reshma Are you able to assist me in gaining access to Insider and Community Forums? I searched the forums for information and can not see the same thing other co-workers can.

Kind regards,

Nickie

Re: Not Able to access insider index or videos

KritiS — Wed, 27 Sep 2023 17:25:31 GMT

Hi @nsattler

Thank you for reaching out for assistance through the Community!

Certain resources are accessible based on the role assigned by your school or district. We are reviewing your access to Insider resources in the Community and will follow up with you through a case in order to protect your privacy.

Re: Not Able to access insider index or videos

1837630 — Thu, 09 Oct 2025 16:22:06 GMT

cannot access insider videos

Re: Not Able to access insider index or videos

KritiS — Mon, 03 Nov 2025 17:04:26 GMT

Hi @1837630

Thank you for reaching out in the PowerSchool Community!

A support case has been created on your behalf. We’ll follow up with you directly through the case regarding your access to resources within the Community.