https://help.powerschool.com/t5/Community-Forum/PowerSchool-App-unable-to-connect-to-server/m-p/484343#M20720 <P>I am having difficulty with my account information. I am unable to login. The error message I am showing says unable to connect to server.</P> Wed, 30 Aug 2023 17:52:29 GMT LPNBellaCocoa36 2023-08-30T17:52:29Z https://help.powerschool.com/t5/Community-Forum/PowerSchool-App-unable-to-connect-to-server/m-p/484343#M20720 <P>I am having difficulty with my account information. I am unable to login. The error message I am showing says unable to connect to server.</P> Wed, 30 Aug 2023 17:52:29 GMT https://help.powerschool.com/t5/Community-Forum/PowerSchool-App-unable-to-connect-to-server/m-p/484343#M20720 LPNBellaCocoa36 2023-08-30T17:52:29Z https://help.powerschool.com/t5/Community-Forum/PowerSchool-App-unable-to-connect-to-server/m-p/485720#M20887 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://help.powerschool.com/t5/user/viewprofilepage/user-id/853609">@LPNBellaCocoa36</a></SPAN>,</P> <P>&nbsp;</P> <P>I'd be happy to look further into this issue for you. Have you tried to force sync with the server? To do so, please follow the below steps carefully.</P> <P>&nbsp;</P> <P>1. Please close / force close the app.<BR />2. Uninstall the app from the phone<BR />3. Reinstall the app from the Apple Store (IOS) or from the Play Store (Android).<BR />4. Launch the newly installed App &gt; Tap on the link right below the District Code that says “Where is my district code?” on the login screen.<BR />5. You should see - “Enter Server Address” &gt; Please enter your parent portal URL<BR />6. Tap Submit &amp; enter the credentials which should log you into the app successfully.</P> <P>&nbsp;</P> <P>If you need assistance with your username &amp;/or password, please reach out to your District for help.</P> <P>&nbsp;</P> <P>I recommend reviewing this <A href="https://Hi @LPNBellaCocoa36, I'd be happy to look further into this issue for you. Can you please share the complete screenshot of your screen with the message that you are seeing on your end? Meanwhile, have you tried to force sync with the server? To do so, please follow the below steps carefully. 1. Please close / force close the app. 2. Uninstall the app from the phone 3. Reinstall the app from the Apple Store (IOS) or from the Play Store (Android). 4. Launch the newly installed App &gt; Tap on the link right below the District Code that says “Where is my district code?” on the login screen. 5. You should see - “Enter Server Address” &gt; Please enter your parent portal URL 6. Tap Submit &amp; enter the credentials which should log you into the app successfully. If you need assistance with your username &amp;/or password, please reach out to your District for help." target="_blank">article</A> for more information.</P> <P>&nbsp;</P> <P>ParitoshT</P> <P>Community Moderator&nbsp;</P> <P>&nbsp;</P> <P><SPAN style="color:hsl(0, 75%, 60%);"><STRONG>Kudos encourage participation</STRONG></SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 08 Sep 2023 19:19:11 GMT https://help.powerschool.com/t5/Community-Forum/PowerSchool-App-unable-to-connect-to-server/m-p/485720#M20887 ParitoshT 2023-09-08T19:19:11Z