topic Notifications not working properly in Community Forum

Notifications not working properly

Maxmessinger — Wed, 31 May 2023 05:10:50 GMT

My Schoology notifications often don't work properly, as can be seen in the image – there are a couple grades that I've received that aren't showing up in the Notification Center aside from the bell icon, and more annoyingly, the "2 other people" thing, which might have important grades of which I'm not aware, isn't telling me what other assignments to check.

Re: Notifications not working properly

KritiS — Mon, 12 Jun 2023 15:38:36 GMT

Hi @Maxmessinger

I am sorry for the inconvenience caused.

In order to protect your privacy and avoid sharing of any Personal Identifiable Information (PII) data in the Community, we recommend reaching out to the Technical Support Contact of your district who should be able to connect with the PowerSchool Support Team on your behalf. The Support Team would be able to take a closer look at your Notification setup, gather more information regarding your issue, and assist you further with the troubleshooting steps

Re: Notifications not working properly

Maxmessinger — Mon, 12 Jun 2023 16:59:21 GMT

@KritiS thanks - how can I find contact info for my Technical Support Contact?

Re: Notifications not working properly

jamiem7 — Mon, 12 Jun 2023 19:09:39 GMT

If you are using Schoology, you should be able to select Support at the bottom of any page in the product and see a list of Support Contacts for your organization.

Re: Notifications not working properly

Maxmessinger — Thu, 15 Jun 2023 16:39:00 GMT

@jamiem7 the support contact listed there is the IT people for my school. Is there any way to just contact the PowerSchool Support Team myself?

Re: Notifications not working properly

Reshma — Thu, 06 Jul 2023 15:42:28 GMT

Hi @Maxmessinger,

Are you still having issues connecting with PowerSchool Support? Only Technical Contacts have access to work with PowerSchool Schoology contact directly as of now. If you are still having issues, please work with the Technical Contacts listed on your account and see if they can connect to PowerSchool Support on behalf of you. I also recommend referring to this article and see if this helps.