Issues with Exporting files in Schoology

jairodriguez65 — Fri, 26 May 2023 22:36:24 GMT

Hello,

I'm currently working on a user's iPad that is unable to export PDF's from Schoology. The user was able to open up a PDF they posted, press share, and then send it to Drive, Files, Notability, etc. Now when they try to do it, there's just a blank white box. They are on V 2023.05.1. I also tried the same process on an iPad running an older version and I was able to get it to work no problem.

Is anyone else also experiencing this?

Thanks,

-J

Re: Issues with Exporting files in Schoology

JyotishkaB — Fri, 09 Jun 2023 19:59:32 GMT

Hi @jairodriguez65

This issue was due to a bug that was resolved in the 2023.05.2 version. We recommend that the user update to the most recent Schoology App version (version 2023.05.2) and that should fix the issue.

Please let us know if you need further assistance.

topic Issues with Exporting files in Schoology in Community Forum

Issues with Exporting files in Schoology

Re: Issues with Exporting files in Schoology