topic Re: Can't log in to my son's Schoology account in Community Forum

Can't log in to my son's Schoology account

jfrizen — Mon, 28 Nov 2022 20:53:54 GMT

The username and password for my son's Schoology account suddenly aren't working. I can't reset the password if I can't access his Schoology email address, and I'm being sent in circles from his school to Schoology support to this forum.

The error message I receive is: Incorrect user ID or password. Type the correct user ID and password, and try again.

But we didn't change the password. Any help?

Re: Can't log in to my son's Schoology account

JyotishkaB — Wed, 30 Nov 2022 19:01:58 GMT

Hi @jfrizen

You can refer to this article: How-To-Login-Students and verify if your son can log in to the account. If he still cannot, you would need to reach out to his teacher who should be able to work with support to reset his password and help him log in to the account.

Re: Can't log in to my son's Schoology account

ThomasBOIiamaBOI — Thu, 01 Dec 2022 01:18:21 GMT

Also, you can contact your school's admin or teacher for help.