topic Re: Could not validate authentication state in Community Forum

Could not validate authentication state

alondraV — Mon, 03 Oct 2022 17:03:34 GMT

I am a high school student trying to access schoology. Anytime I try to access my account I get the message "Could not validate authentication statejwt tid=e048df73-e503-47f4-8ec1-d8bc54b773a5 is invalid"

I have tried entering through the student portal my county has for its students, and through links sent by my teachers. Nothing works. Tried going in through several different devices and I cant seem to get anything to work. I'm not sure what I'm doing wrong.

Re: Could not validate authentication state

ParitoshT — Wed, 05 Oct 2022 15:08:10 GMT

Hi @alondraV,

Thank you for reaching out in the Community. I'd be happy to look further into this issue for you.

Can you please share a complete screenshot of your screen with this error?

ParitoshT

Community Moderator

Re: Could not validate authentication state

alondraV — Wed, 05 Oct 2022 16:11:14 GMT

this is what appears whenever I try to log in.

Re: Could not validate authentication state

ParitoshT — Wed, 05 Oct 2022 17:09:12 GMT

Hi @alondraV,

Thank you for your response. This looks like an SSO authentication error. I recommend reaching out to the Support Contacts in your school or your teacher who can troubleshoot this further for you or create a support case with the Schoology team to look further into this.

ParitoshT

Community Moderator