topic Re: Schoology - Private Access Only in Community Forum

Schoology - Private Access Only

fatimavalentine — Fri, 16 Sep 2022 18:22:43 GMT

Hello. I am receiving an error when trying to open any of the apps. My daughter's instructor says that everything looks good on her end. Can you please help?

Re: Schoology - Private Access Only

Reshma — Tue, 20 Sep 2022 17:34:28 GMT

Hi @fatimavalentine,

Thank you for reaching out to PowerSchool Community!

We have seen reports of this issue and the reasons vary from case to case depending on the setup. We recommend reaching out to your school district and they should be able to create a case on your behalf with Schoology Support so that we can find the root cause of the issue.

Re: Schoology - Private Access Only

jsmulison — Tue, 12 Dec 2023 15:26:04 GMT

Are there some things we can try before opening a ticket with Schoology?

Re: Schoology - Private Access Only

Reshma — Tue, 16 Jan 2024 15:57:57 GMT

Hi @jsmulison,

Apologies for the delay in reaching back.

You should be able to access this article to see our troubleshooting steps. Access to this article is limited to Schoology Admins.