topic Re: Schoology Mobile App in Community Forum

Schoology Mobile App

vanesamitrevski — Tue, 06 Sep 2022 16:18:18 GMT

Hello! I have two students and I’d like to view both of them, interchangeable on the App, currently I can only view one of them, can someone help me with this?

Re: Schoology Mobile App

KritiS — Thu, 08 Sep 2022 20:17:53 GMT

Hi @vanesamitrevski

The option to view multiple students on the same screen for a parent is not built into the system. You can switch between children with the Avatar dropdown on the top right corner of your screen.

Re: Schoology Mobile App

vanesamitrevski — Thu, 08 Sep 2022 21:36:20 GMT

Thank you! Is the switch option available on the app? I cannot add my other student, I can only add and view one. The only way I can view or toggle between both my children is if I use the browser not app.

Re: Schoology Mobile App

vanesamitrevski — Thu, 08 Sep 2022 21:37:12 GMT

It’s hard to explain without a photo to show everyone. For example: you log into the app, I can only Add one student, the other can’t even be added. The switching isn’t an issue.

Re: Schoology Mobile App

CindyOp — Tue, 13 Sep 2022 21:41:51 GMT

Hi @vanesamitrevski,

I have linked to the iOS and Android mobile apps for parents that might help you with adding students and toggling between students. Pictures are always best for explaining and these documents have pictures. The "My Children" section includes adding children and toggling between children.

iOS Mobile App Parents - My Children

Android Mobile App Parents - My Children

If we can continue to help, please let us know!

Re: Schoology Mobile App

hungerforda — Fri, 07 Oct 2022 15:07:42 GMT

What if they have both students but can no longer toggle between the two? I have 6 parent tickets that came to me today with the same issue. It has always worked but now only one child is accessible and the others take them to either a blank page or a page that says private no access. This is happening in the app and on the computer.

Re: Schoology Mobile App

JyotishkaB — Tue, 11 Oct 2022 18:34:15 GMT

Hi @hungerforda

This is a recent issue that is frequently occurring for many parents. I recommend you submit a case and work with the Schoology Support team who should be able to review the mobile app setup and fix the issue.